Picture Quality

[ness]

Just got "upgraded" to the new digital TelusTV+ box. Why is the picture so bad? It's hard to watch sports when everything is so fuzzy and the frame rate seems slow.

[dru]

Can you try the suggestion posted in your other thread to see if it helps? Also, try re-seating your HDMI cables. 

[ness]

Yes. I have done both. Looking through other people's posts I think this is a problem on Telus' end.
See: https://forum.telus.com/t5/Optik-TV/Poor-picture-quality/m-p/135379
https://forum.telus.com/t5/Optik-TV/Android-4k-Optik-Picture-quality-issues/td-p/140654

[Brandolini]

I have a new oleg samsung tv that had a great picture when I was using Shaw. Now that telus has been installed the picture is so blurry it is hard to watch. It actually hurts my eyes.

[kjb5000]

Yeahhh… the new evolution system.. it’s well known that picture quality is very sub par.

Nothing can be done really

[Brian11]

Yesterday my tv picture was clear and today the picture is blurry.  So blurry it’s hard to read the ticker content at bottom of the screen.

this is not a tv hardware issue rather this is a poor signal from Telus…

How can fiber optic tv be so blurry and has anyone switched back to Shaw?

Brian

[TELUS_Support]

Have you tried rebooting your equipment to see if that resolves the picture issue?

[Rosario]

Hi. Yes. The telephone agent and I tried that and also a factory reboot. I have re-booted various times throughout the last 2 days. The issue was elevated to a manager but nobody called me today

[Rosario]

Does Telus offer TV via the old school cable box? Way more reliable 

[Rosario]

I have picture problems since I changed from Shaw to Telus. Picture is blurry on and off. This last time I spent 1 1/2 hour on the phone, plugging and unplugging cables, re-booting everything even doing a factory reset. Nothing solved. Waiting for another call from Telus. Also, TV loses internet connection constantly. It is annoying. Any solution Telus?

[TELUS_Support]

Hi @Rosario - we're sorry that your image is blurry. You mentioned it is only some of the time. Since the TV runs off Internet, has your internet also been inconsistent?

[Rocky3]

From my understanding once fibre is available cable is not being offered as a plan to switch everyone over to fibre and decommission the copper.

[Rosario]

Thank you. That helps. Although I am in a catch 22 here because fibre is not available in my area. So, I think they’re doing what they can over internet but no fibre.