Forum Discussion
Solved
Pic tv
I noticed I’m not the only one with this problem. My Pic tv remote can’t access my stations. I can scroll through the guide, but nothing happens when I select a channel. I spent several hours on the ...
Can you also look at the inability to scroll through the guide. I suspect it's part of the same UI bug
KHR
TELUS Team Member
TELUS Team MemberAre you having trouble with all channels or just specific channels? Are you logged in?
You can find remote pairing in Settings --> Device settings --> Remotes & Accessories --> TELUS Remote
NFtoBC was referring to the numbers on your actual remote to pair/unpair 😀. I.e. press the 4&6 buttons on your remote control simultaneously to unpair.
Yes, I’m logged in.
I have the same issue with all channels, although I am able to access On Demand shows.
On my Apple TV remote control there are no numbers.
When I go to settings (Pik tv settings) , I do not have an option that says Device settings.
Sent from my iPad
- NFtoBC
Community Power User
Please ignore my comments. Your original comment referenced your PikTV remote. I now understand you do not have a PikTV device.
- My remote is for the Apple TV box, which I use for my Pic Tv. I guess I
should have clarified that.
Sent from my iPhone - KHR
The development team is aware of the issue facing the Pik app Apple TV and not being able to start playing a program from the guide. As a workaround, you should be able to navigate to your channels via the 'Home' tab and 'On Now' row. You can scroll to the right to see what's on on various channels.
I recognize that this is not ideal, but the team is working on fixing it ASAP. Apologies for the inconvenience.
Can you also look at the inability to scroll through the guide. I suspect it's part of the same UI bug
