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Pic tv
I noticed I’m not the only one with this problem. My Pic tv remote can’t access my stations. I can scroll through the guide, but nothing happens when I select a channel. I spent several hours on the phone with Telus on Friday, but the problem was not resolved.
Can you also look at the inability to scroll through the guide. I suspect it's part of the same UI bug
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It's Wednesday Oct. 5th and PIK TV is unusable on Apple TV - again. I guess, Telus still working on it. Or not?
Better suggestion.
They need to stop selling this broken product.
- NFtoBC
Community Power User
Two things come to mind:
Batteries
connection of the remote to the PikTV device; is it set to Bluetooth ?
Sometimes unpairing and pairing the remote helps. This can be accomplished in settings, or by simultaneously pressing 4&6 to unpair, and 7&9 to pair.- I don’t see an option to unpair my remote in settings. And I don’t know how I could simultaneously press two numbers on my tv screen.
Sent from my iPhone
KHRTELUS Team Member
Are you having trouble with all channels or just specific channels? Are you logged in?
You can find remote pairing in Settings --> Device settings --> Remotes & Accessories --> TELUS Remote
NFtoBC was referring to the numbers on your actual remote to pair/unpair 😀. I.e. press the 4&6 buttons on your remote control simultaneously to unpair.
