Forum Discussion

Y0k0's avatar
Y0k0
Neighbour
2 years ago

PVR record not functioning

For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. About a month ago, it just stopped recording. It still shows up as a recorded series, but...
katchoo's avatar
katchoo
Organizer
2 years ago
This started happening to me as well about a week and a half ago. Done 3 box re-boots and 2 total reboots. Works for a bit then playback starts glitching then recording stops all together even if a series is programmed to record week to week.
  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi katchoo 

     

    This sounds like it could be your hard drive starting to fail. If you've exhausted all the troubleshooting here, your next port of call would likely be to get in touch with our troubleshooting agents who can process a replacement if they can't resolve your issue.

    • katchoo's avatar
      katchoo
      Organizer
      2 years ago
      I did phone in at the time, they did something on their end and it was working great until it started glitching again tonight. Guess I need to call in sometime tomorrow again.
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