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Y0k0's avatar
Y0k0
Neighbour
2 years ago
Solved

PVR record not functioning

For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. About a month ago, it just stopped recording. It still shows up as a recorded series, but...
  • KHR's avatar
    KHR
    2 years ago

    Hi katchoo 

     

    This sounds like it could be your hard drive starting to fail. If you've exhausted all the troubleshooting here, your next port of call would likely be to get in touch with our troubleshooting agents who can process a replacement if they can't resolve your issue.

A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

That's definitely not right. It does appear also that you've of course did the first line of troubleshooting, but since it's to no avail...there's a chance your equipment may indeed need to be replaced. I'll shoot you a PM to discuss, thanks!

  • Brad_Mechanic's avatar
    Brad_Mechanic
    Neighbour
    2 years ago
    Sorry to hop in here, but we have come across a similar issue in our house. We have been recording the same show since our installation day and have never had many issues besides sometimes resetting things. We have perform several complete system resets and have not yielded any results. Same thing we can hit the record button and it states record and it does not show up in our PVR, no light either. Any input would be awesome
    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Sorry about that. There's a chance that your equipment may need to be replaced if first level troubleshooting doesn't do the trick. Or you can always check out www.telus.com/support for possible answers!

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