Forum Discussion
PVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that...
I am still waiting for Community Manager / Telus Employee to tell me what to do.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi easygoing, upon reviewing your account, we recommend requesting a field visit if you haven't already done so. There is some packet loss showing on the account that might be resolved by checking your internal connections. You can precheck everything by ensuring everything is wrenched tight. But, if that has already been tried, we expect that the HDD might be failing and it would make sense to request a replacement
DarthFarley can you confirm the following while we look into your account:
1. when did you notice this issue begin to happen?
2. Is it on all recordings or just some of them? Specific program, specific days
3. Is the playback issue on the actual PVR or the non-PVR box?
- Hello, Optik Kate! Any updates on this issue? Thanks!
Hi Optik-Kate, thanks for checking my account, I had tightened up all the connections I could find. Still no go.
Could you please tell me how to arrange a site revisit? Do I have to tell them what is going on or there will be a note in my account.
Thanks
- Hello, Optik-Kate!
1. Last Wednesday night
2. As far as I know it’s all of the recordings, but specifically Chicago Fire and Chicago PD, both watched last Wednesday night after both had finished recording, and then 20/20 that recorded Friday night and played back Saturday afternoon.
3. On the actual PVR
