Forum Discussion
PVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that...
At first about 7 days ago, I could not record anything. Not live recording or scheduled recording.
I called service, and they reset my whole system. I could do recordings but then came this fast forward problem.
This fast forwarding problem showed up in all programs I tried to record. Watching from the main box and the box in the other room makes no difference.
By the way, did you get my correct account email address from A-B. I gave him the wrong one the first time.
I’m actually having this exact same issue.
- A-B
Community Manager
Will do.
- Same here please
- A-B
No worries. I'll fire over a private message now to discuss options!!
- We have not received a new receiver. I am not sure how to message the person
You definitely need a new PVR.
If you have not received a new one yet, give A-B, our community manager, a private message and he will get some one to send you one. He is extremely good at serving members in this community.
No point keep calling service, agents there will just continue to reset your system that will not fix the issue.
This is also happening to me. No rhyme or reason to when it happens, what show, what time. So frustrating.
We are having the same issue. No rhyme or reason to when it happens or to what shows it happens too
- Hello, Optik Kate! Any updates on this issue? Thanks!
Hi Optik-Kate, thanks for checking my account, I had tightened up all the connections I could find. Still no go.
Could you please tell me how to arrange a site revisit? Do I have to tell them what is going on or there will be a note in my account.
Thanks
- Hello, Optik-Kate!
1. Last Wednesday night
2. As far as I know it’s all of the recordings, but specifically Chicago Fire and Chicago PD, both watched last Wednesday night after both had finished recording, and then 20/20 that recorded Friday night and played back Saturday afternoon.
3. On the actual PVR 
Optik-KateTELUS Team Member
Hi easygoing, upon reviewing your account, we recommend requesting a field visit if you haven't already done so. There is some packet loss showing on the account that might be resolved by checking your internal connections. You can precheck everything by ensuring everything is wrenched tight. But, if that has already been tried, we expect that the HDD might be failing and it would make sense to request a replacement
DarthFarley can you confirm the following while we look into your account:
1. when did you notice this issue begin to happen?
2. Is it on all recordings or just some of them? Specific program, specific days
3. Is the playback issue on the actual PVR or the non-PVR box?
- A-B
I'll send you a private message as well, thanks.
I am still waiting for Community Manager / Telus Employee to tell me what to do.
