Forum Discussion
PVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that...
Optik-Kate
TELUS Team Member
TELUS Team MemberIt sounds like two potential issues. The first one is there may have been a problem with just one recording. It may have been corrupted and didn't work. However, if you're experiencing this on multiple recordings it may be a case of HDD failure. And you may need a new PVR. Can you share the following information:
1. when did you notice this issue begin to happen?
2. Is it on all recordings or just some of them? Specific program, specific days
3. Is the playback issue on the actual PVR or the non-PVR box?
At first about 7 days ago, I could not record anything. Not live recording or scheduled recording.
I called service, and they reset my whole system. I could do recordings but then came this fast forward problem.
This fast forwarding problem showed up in all programs I tried to record. Watching from the main box and the box in the other room makes no difference.
By the way, did you get my correct account email address from A-B. I gave him the wrong one the first time.
- I’m actually having this exact same issue.
This is also happening to me. No rhyme or reason to when it happens, what show, what time. So frustrating.
We are having the same issue. No rhyme or reason to when it happens or to what shows it happens too
You definitely need a new PVR.
If you have not received a new one yet, give A-B, our community manager, a private message and he will get some one to send you one. He is extremely good at serving members in this community.
No point keep calling service, agents there will just continue to reset your system that will not fix the issue.
- A-B
Community Manager
I'll send you a private message as well, thanks.
