Forum Discussion
PVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that...
Optik-Kate
TELUS Team Member
TELUS Team MemberI checked my recordings and they are fast-forwarding with no issue. A-B can you please verify this customer through DM.
In the meantime, easygoing , can you provide some details about the following items:
The recordings it is happening on
Which platform is this happening on?
Please check if this is happening on the box, mobile apps, or other Smart TVs
I do the recording using the box.
Normally, say for example, when there is a hockey game on at 7 pm till 10 pm, I will record it and watch the recording at around 8 ( that is when the live game is still on). Fast forward and skipping have no problem until about 4 days ago when fast forward will jump right back to the beginning.
Last night I did an experiment, there was a PWHL game on 7 till 9. I recorded it and intentionally did not watch the recording till 9:30, that is when the live game is finish. Now I had no problem fast forward and skip.
There will be another hockey game on to-night, I will do the recording and watch the recording the normal way and see what happens. That is record at 7 and watch at 8, do fast forward and skip while the live game is still on.
I will let you know what happens.
