Forum Discussion
PVR fast forward problem
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that point.
I contacted service, all they did was reset the whole system, but would not fix the problem
Any idea what is going on.
Thanks.
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Thats been an issue with Mediaroom since its inception.
We are also experiencing this problem. We've had it before and then they did some update which seemed to fix it for a while, but it's happening again now. It's pretty frustrating to get 1 hour and 20 minutes into a 2 hour show and then have it stop. The file becomes corrupted and it will no longer play on either box. Could someone please advise on how to fix this? I've reset both boxes and the internet multiple times and in my experience once it happens on that recording it doesn't ever get fixed. Doing the troubleshooting only helps so much because it's an intermittent problem and so while it may seem like it is fixed after a reboot, you don't actually know it didn't work until it happens again. When this happened previously, we called Telus at least half a dozen times going through the same steps.
We’ve done all the same steps and it stillmhappens
- From what I understand, the PVR box can become out of sync with Telus (sounds daft to me, but whatever). Usually Support can do a reset that fixes the problem, but couldn’t connect to mine so I ended up having to switch it out with a replacement. New one works fine, but still annoying nevertheless!
- Right?!? It just seems strange that the same thing is happening to different people around the same time.
- I agree. And I know someone else that just asked Telus to replace their box because of the same issue.
Optik-KateTELUS Team Member
I checked my recordings and they are fast-forwarding with no issue. A-B can you please verify this customer through DM.
In the meantime, easygoing , can you provide some details about the following items:
The recordings it is happening on
Which platform is this happening on?
Please check if this is happening on the box, mobile apps, or other Smart TVs
I do the recording using the box.
Normally, say for example, when there is a hockey game on at 7 pm till 10 pm, I will record it and watch the recording at around 8 ( that is when the live game is still on). Fast forward and skipping have no problem until about 4 days ago when fast forward will jump right back to the beginning.
Last night I did an experiment, there was a PWHL game on 7 till 9. I recorded it and intentionally did not watch the recording till 9:30, that is when the live game is finish. Now I had no problem fast forward and skip.
There will be another hockey game on to-night, I will do the recording and watch the recording the normal way and see what happens. That is record at 7 and watch at 8, do fast forward and skip while the live game is still on.
I will let you know what happens.
- Optik-Kate
Is this on the latest TELUS TV+ digital box? Is there a chance that the fast-forwarding led you past the live point?
- A-B
Community Manager
Hmm, that's definitely odd...especially since our team attempted rebooting everything to no avail. Optik-Kate is there a known fix for this?
This has been an issue with Mediaroom since its inception Hard to believe it still isn't fixed.
It is getting worse now. Even "skip forward 30 sec" would bring the recording back to the beginning and then cannot go pass that point to watch the program to the end.
I used to record hockey and football games and fast forward at half time, and skip at commercials. I am afraid to do that now and had to watch everything.
