Forum Discussion

ALuomala's avatar
ALuomala
Neighbour
3 years ago

OptikTV app iOS keeps crashing

I have been trying to get my Optik TV app to work on my iPhone14 as well as my iPad, and it crashes every time. It gets past the opening screen, and I see a split-second of the programs menu, and it crashes. I have updated the app, as well I have uninstalled the app, and powered off my devices and re-started. I have most recent vers of iOS installed (16.6). 

Allan

7 Replies

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  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    3 years ago

    Are you using the old OptikTV app or the new TelusTV+ app? Which version is the app you have installed? (Tap Settings and scroll down to App Information)

    • Trihos's avatar
      Trihos
      Neighbour
      2 years ago
      Happening to me too. I have the TelusTV+ app. Tried deleting and reinstalling too.
      • Optik-Kate's avatar
        Optik-Kate
        Icon for TELUS Team Member rankTELUS Team Member
        2 years ago

        ALuomala are you still experiencing this issue on your TTV+ app? 

        Trihos Can you confirm the app version you have installed? (as Nighthawk provided above, Tap Settings and scroll down to App Information)

        Does the app crash immediately upon opening, or after you log in?

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