Forum Discussion

ALuomala's avatar
ALuomala
Neighbour
3 years ago

OptikTV app iOS keeps crashing

I have been trying to get my Optik TV app to work on my iPhone14 as well as my iPad, and it crashes every time. It gets past the opening screen, and I see a split-second of the programs menu, and it ...
Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

ALuomala are you still experiencing this issue on your TTV+ app? 

Trihos Can you confirm the app version you have installed? (as Nighthawk provided above, Tap Settings and scroll down to App Information)

Does the app crash immediately upon opening, or after you log in?

Trihos's avatar
Trihos
Neighbour
2 years ago
9.5.0

This only started happening in the least two weeks.
  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    That's helpful! Can you confirm if the app crashes immediately when you open the app before you have a chance to log in, or does it crash after you've logged in? Can you also provide a date/time to the best of your ability that this crash has occurred? Thanks

    • Trihos's avatar
      Trihos
      Neighbour
      2 years ago
      It happens after a period of time. Then I have to close tv and click on guide again.
      • Optik-Kate's avatar
        Optik-Kate
        Icon for TELUS Team Member rankTELUS Team Member
        2 years ago

        Hi Trihos , the crashing experience you're describing doesn't sound quite the same as the original post. If you'd like to report this issue and share your account info/IP address with an agent, we can investigate this case further. You can start a chat with the purple smiley box in the bottom right corner. It tends to have a shorter wait time than calling in! Thanks

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