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bobby3424's avatar
bobby3424
Neighbour
3 years ago

Optik on the go not working on my phone

The app hasn't worked on my Google Pixel 6 for the last few days. I get an error message "Playback error 444901". I have tried deleting the app, power cycling my phone and reinstalling the app severa...
dru's avatar
dru
Icon for Community Manager rankCommunity Manager
3 years ago

bobby3424 A few questions to figure out what's going on:

1) Can you confirm the error code?

2) Did an error message accompany that code?
3) Which network were you connected to when this happened?

 

Thanks!

bobby3424's avatar
bobby3424
Neighbour
3 years ago

  • bobby3424's avatar
    bobby3424
    Neighbour
    3 years ago

    I've tried on my Telus home wifi as well as the Telus mobility network. Happens on all channels. Again, this problem started a few days ago.

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