Forum Discussion
Solved
Optik TV via laptop
Last few days the online version has been buggy. Was working and now will not accept a command to play a show live or recorded. I can record the show I want to watch, it just will not play live or re...
Never mind, problem solved. I was logged in but system did not register that. Logged out and back in and it started working properly.
Adding. The online guide which worked well is getting bugs. Now I get a message I can only watch subscribed channel CHEK on my home device but not online.
I wanted to watch a movie on a suscribed channel and was asked to pay $5, NOT.
Clicking does not work or works after multiple times trying.
I GUESS IT WAS FIXED UNTIL IT BROKE.
I have to ask, since TelusTV-21T is online at home, why is the guide working differently on a laptop?
Optik-KateTELUS Team Member
Hi Rocky3 glad the playback issue was resolved on its own.
Were you at home when you tried to watch CHEK on your laptop?
The reason I ask is because you need to be on a TELUS internet connection to access all channels. Some content providers have in-home vs. out-of-home restrictions. Some channels are unavailable if you're not on a TELUS Internet connection.
Well no I was not home, but even if I was at home it would be connected through internet, not my home box.
Some content providers have in-home vs. out-of-home restrictions.
Well isn't that something never encountered before. Content providers with Eastlink did not make that distinction and they are hardwired home service not internet based like Telus which continues to have restrictions. I was disappointed being outside of Victoria not being able to watch the local channel.
Telus would have to then impose that restriction as the content provider should not have access to the system that generates the service. Telus sends out content via internet to both platforms.
I am online now with CHEK at home via laptop as a test
- Optik-Kate
You're right that the content provider doesn't have access to the system that generates the service, but TELUS needs to adhere to the service agreement with the content provider and impose the restriction. If you're using your home internet, you should have access to all your subscribed channels. There's also a filter option in the guide that shows "playable on this device" which will show you what's available when out of home.
