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Optik TV online channel selection not available
Hello, I subscribed to Optik TV about 2 weeks ago, I took the Essentials, no frills. Now, I would like to customize my channel selection (I get 5 picks), but I can't seem to do it online. When I ...
Can you please try going Here and click on I already have TELUS Home Services> Then login with your My TELUS credentials.
That should lead you to the landing page where you can select your current address and make your channel selections there.
Regarding the address mismatch, did that get sorted out? Please send us a private message and we will help you further
TELUS_Support
Official Support Team
Official Support TeamThat definitely could be a factor, and the same team that can change your channel package could also look into rectifying the address mismatch as well. Have the channels showed up for you yet?
Hi there. I called customer service to ask why I couldn't select my channels from the website. I was told that it's because there is a discount on my optik tv rental ($10 IIRC), the channel selection is not made available on the website to "ensure that the discount remains when the channel selection is changed". This seems like a very strange reason to me. Note that I am on a month to month, no contract.
As for my address, the same person told me that they cannot change it, this is what they entered for the postal service, and the postal code that appears is driven by the system, not by manual entry.
