Forum Discussion
Optik TV frequent internet disruptions and countless rebots
Almost as soon as we converted to Telus Optik TV from shaw two years ago we have had to regularly reboot our system every time we want to watch anything, either manually by unplugging the modem or by...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want our customers to have. Feel free to send us a private message if you'd like to discuss further.
Please excuse the harsh tone of this post. All I can say is that this whole experience has been unbelievably frustrating. We changed from our long standing Shaw service when friends of ours recommended the Optik TV service. We also used it on occasion when traveling to a few Air BNB's. We were very impressed. But those systems had a different modem which I think was A LOT more stable and reliable.
I don't expect perfection when it comes to anything involving IT or IT related systems but the issue is a regular one and all the fixes that we've tried don't seem to work.
At the beginning when Optik was first set up we had frequent disruptions with both TV's. I moved the routers for both closer to the modem's about 10 ft away and this seemed to do the trick. But over time the same issues started again and with even more regularity.
Reboots will get us up back up and running for a short while, then it's back to the same thing. Also going back to the home page and finding a different channel will work but soon it shuts down. I did a factory reset on one of the modems and that didn't work either.
So as I say it's frustrating when watching something and it just shuts down.
I'm to the point now that I don't really watch the actual TV anymore and only use my apple TV to stream various providers via their apps using my StarLink system. So I think my Optik TV days are numbered.
Doug McLennan
- TELUS_Support
We’re sorry to hear about your frustrating experience with Optik TV. Please send us a private message with your account details so we can look closely at your setup and explore potential solutions.
- How do I send you a private message???Thanks
- Nighthawk
Community Power User
One of the easiest ways to send a message is to click on TELUS_Support's name, and click the Send Message button on the right of their profile:
