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Termar's avatar
Termar
Organizer
10 months ago

Optik TV android box failing

I have now been sent my 5th android box since I moved from Shaw to Telus less than a year and a half ago.  #4 stopped working a week ago and after spending over an hour with a technician, she sent another box.  Box #5, (which had a little sticker on the back which I believe means “refurbished”) was plugged in and wouldn’t go any farther than the Telus logo and the circles going round and round.  After spending more than 2 hours with a different technician I will be getting box #6 in 3 to 5 days.  Meanwhile, my Telus bill keeps creeping up month after month.  When will the managers of Telus wise up and start providing  a more reliable system?

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    Thanks for sharing your experience and sorry to hear that it's not been a positive one. We track any reported issues here and flag them to the appropriate teams.

  • Rocky3's avatar
    Rocky3
    Guardian
    10 months ago

    Thank you for your post, I wish others that have this problem also post having more than one Telus tuner.

    I keep say there is a hardware problem, the Telus tuner is the failure point. I am convinced tech support cannot help until a new tuner is built. All they can do is replace them with new or refurbished.

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