Optik TV - Recordings

Why did the agent not tell me about this especially when I asked him a lot of questions about what is included and not included. It's not okay to not tell the customer about about what they get and don't get with their package. Omitting this relevant information  makes me question Telus' ethics. If you were entering into a contract but the seller failed to provide you with relevant information to your contract, would you question their motivation for omitting important information?  It seems that making a sale is more important. I'm sure most people like to make decisions based on ALL the information.  This only seems fair. Essentially I made my decision to change to Telus without being provided with ALL the information. I don't like finding out after the fact that there are hidden costs, such as having to pay extra to record my programs with my package.  I specifically asked the agent if the price he quoted me was going to be the real price and he assured me it was. At no time did he mention there was an extra cost to record your programs. So the price I actually was quoted is not going to be the real price. Instead it is going to cost me more than what I was quoted if I decide to stay with Telus. Four days with Telus and I'm disappointed.