Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
I'm really curious as to when any of these issues are actually going to get addressed properly and not just work arounds? Are there any timeframes for things like fixing the surround sound issues and extending the storage time from 45 days etc? I also recognize that you are doing your job to the best of your ability based on the resources that you have and I appreciate that. Even as a new Telus customer, I see the frustration level building with little being resolved. Please pass along my comments. Thanks Kate!
Optik-KateTELUS Team Member
TELUS Team MemberThanks Q4W I appreciate that. I'm experimenting with the method of communication that would be suitable for this community and I definitely want to be as transparent as I can be without providing false promises. Please keep an eye out for new threads where I will be sharing more information.
