Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
Thanks for the reply. A few things of note.
I seen you responded to someone else with this issue back in July. I can often fix the problem myself by either changing channels or rebooting the device. As mentioned though the other night I couldnt even open settings during this error. Settings would simply not open. So I had to unplug it.
I guess im also hoping for a root cause solution instead of a work around, this is not something users should have to be doing so frequently paying for an expensive cable package. Has any investigation gone into fixing the underlying issue so users dont have to deal with it?
I also post here because I thought this was an ongoing list of bugs, some of these I have posted are missing so I just wanted to make telus aware. It would be great to see a list of all bugs and what are actively being worked on rather then just random forum posts on similar subjects. Thats just my thought anyway but I will follow your lead if its easier.
Thanks for the suggestion.
And just a note I have posted some of these issues on separate threads such as lack of surround sound which is simply not working properly and only outputting two channel audio.
