Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
Thanks Kate
Followed your instructions and still only see All Channels.
It did clear my recordings however they came back some time later
There was no update offered, it went to home page.
I did a manual update which found it was already up to date.
Optik-KateTELUS Team Member
TELUS Team Memberoh no, wiped recording isn't the intended result! I'm glad they came back. I'm sending you a dm to gather more info.
I updated that post. The recordings re appeared when I checked later.
This is what I would like to see, but only see All Channels
Optik-KateThe second box arrived, installed an update and I have the same result. Favorites are picked, but in any event I should see subscribed
Anyone else with this issue?
What I would like to know from those that read this post.
Do you have the same latest gen Optik box and do you have this problem, YES OR NO.
I am feeling rather alone with this issue. Now with two new boxes, same issue.
