Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
One more to add to the list, about once a month maybe because I watch alot of 4k channels, the android box slows to a crawl and requires a reboot. Tonight the settings menu to reboot wouldnt even come up. The 4k video stream wouldnt start, it just kept stuttering, I could navigate most of the UI ok, but could not open settings to reboot. Changing channels in the guide also just gave me a stuttering video feed or nothing.
I had to unplug power and plug it back in. The boxes seem very underpowered for the UI and features telus has implemented or the software is not well optimized and is resource hungry.
Just to update this, watching football game and again had this issue where the video player starts stuttering and the screen goes black on a 4k channel. Then eventually I get the below error on other channels when I try to change it.
Eventually I get Sorry an error has occurred ERR_Player_P001.
A reboot is usually need to fix this.
Optik-KateHi Montell , you are correct, that is the recommended troubleshooting step.
The P001 error indicates that the start of playback timed out. You should be able to dismiss the error and playback should work. Failing that, I would suggest force-closing the app and/or clearing the cache through the following steps. Also, may I recommend to please start new posts for each issue? It will be easier for me to keep track! Thanks.
Go to Settings -> Top Menu > Device Settings > Apps
select TELUS TV+
Clear Chace/clear data (ok)
Thanks for the reply. A few things of note.
I seen you responded to someone else with this issue back in July. I can often fix the problem myself by either changing channels or rebooting the device. As mentioned though the other night I couldnt even open settings during this error. Settings would simply not open. So I had to unplug it.
I guess im also hoping for a root cause solution instead of a work around, this is not something users should have to be doing so frequently paying for an expensive cable package. Has any investigation gone into fixing the underlying issue so users dont have to deal with it?
I also post here because I thought this was an ongoing list of bugs, some of these I have posted are missing so I just wanted to make telus aware. It would be great to see a list of all bugs and what are actively being worked on rather then just random forum posts on similar subjects. Thats just my thought anyway but I will follow your lead if its easier.
Thanks for the suggestion.
A large post on reddit with someone getting this error daily.
https://www.reddit.com/r/telus/comments/16h7dy9/telus_tv_box_is_absolute_garbage/
I dont want to pile on the techs and developers here, working in IT when something goes sideways like this telus needs to hire more resources and support the staff, clearly the issues are getting out of hand and these boxes are landing in more customers laps. This needs to be more stable and include more basic features in a hurry from previous optik system, and I assume the staff is completely overwhelmed.
I am on hard wired gigabit telus internet if that matters.
