Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
I'm a new PureFibre Telus Optik+ customer since April . From the beginning, the fast forward and rewind functions on recordings and live TV have not worked on any of my TVs. The video advances or rewinds, but I am not able to see where it is advancing to or rewinding, it is simply a guessing game. I have four Telus boxes, and have the same issue with all of them. I have been on many chats with Telus and all of the boxes have been rebooted multiple times. In addition, a technician recently came, but advised me when he arrived that he had not received any training on my box and so likely could not help, which turned out to be true! Telus has given me the runaround saying that my issue has been passed onto their "Optik TV Escalation Team", whatever that means. Has anyone else run into the same issue and found a resolution for the problem? It is extremely frustrating as, of course, I am paying for a service I'm not receiving. It's also not a great introduction for a new customer.
I also have to reboot at least one of my boxes daily for a variety of reasons; e.g. live program I am watching is "stuttering", "sorry, there's been an error" message.
Thanks for any help or suggestions.
