Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberOptik TV Bulletin Board: Discover, Discuss, and Develop
Dear Neighbours,
We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV ser...
Hi all, just wanted to give a heads-up that we're locking this thread because it's getting difficult to track the comments and cross-posted threads. If you are experiencing issues, please make a new post and the TELUS team (myself included) will do our best to get back to you! Thank you everyone for your valuable feedback so far. We're continuing to make improvements to the platform based on your feedback, thank you for your patience and please stay tuned!
Our experience has been beyond awful. At this point we're thinking of moving to Shaw if you guys can't fix it ASAP and give us something for having a whole month of constant issues that make our tv unwatchable.. This new box is RIDDLED with issues from day 1, it clearly hasn't been tested properly. You should've never rolled this box out without actually testing it 1st and having it pass some real customers live testing it (while obviously getting paid or something for trying out a beta system). This is just just plain negligence tbh, it costs so much for TV nowadays and to have it not work the way it should and be inferior to your older boxes FROM 10 YEARS AGO... You clearly just bought them and rolled them out to new customers telling them it was the latest and greatest thing.. j
There are just SOME of the issues we've encountered (copy and pasted from a post I made):
- It consistency has corrupted recordings that were fine an hour before but I walk away to say have dinner or walk my dogs and come back and they have error msgs..
- it's deleted ALL of our saved recordings twice
- you can't record something more than once per day and you can't extend recordings for example we mainly record sports so for Rian delays, OT, etc
- it has stuttering issues that aren't fixed on restart
- you can't save recordings longer than the default 45 days
- you can't record the same show on more than 1 channel
- You have to manually go thru the guide and find what you want to record and the guide takes forever to load and just says "info unavailable" for like 20-30secs
- The search function is just broken it only shows a few options and when you try "view all" it shows completely random content (example you search boxing and randomly it'll show Thomas the train, random reality shows, Disney Channel kids stuff, etc)
And now to top it all off, it's completely broken. Started not being able to play anything in Netflix, it would open but when I'd go to play something Netflix said there was an issue with the box and to reset it. Tried that multiple times, checked internet connection in the Netflix app and on my computer and that's fine, it's just the box. After resetting over and over trying to fix Netflix I gave up, but now it can't play ANYTHING. Not even any channels live tv or recordings we have saved.
Keep getting this error code when I try to do anything: ERR_PLAYER_P210
This is completely unacceptable, every post I see on here or Reddit or tech forums about the new Telus 4k boxes is awful. Our old non-4k box that I had from 8 years ago worked fine and never had issues with recordings, could extend them, record on multiple channels, search and record, etc.. (if you can't tell we mostly PVR stuff because we're big sports lovers but are too busy so PVR is 1 of our biggest complaints because we use that like 80% of the time we use our tv)
There are just SOME of the issues we've encountered (copy and pasted from a post I made):
- It consistency has corrupted recordings that were fine an hour before but I walk away to say have dinner or walk my dogs and come back and they have error msgs..
- it's deleted ALL of our saved recordings twice
- you can't record something more than once per day and you can't extend recordings for example we mainly record sports so for Rian delays, OT, etc
- it has stuttering issues that aren't fixed on restart
- you can't save recordings longer than the default 45 days
- you can't record the same show on more than 1 channel
- You have to manually go thru the guide and find what you want to record and the guide takes forever to load and just says "info unavailable" for like 20-30secs
- The search function is just broken it only shows a few options and when you try "view all" it shows completely random content (example you search boxing and randomly it'll show Thomas the train, random reality shows, Disney Channel kids stuff, etc)
And now to top it all off, it's completely broken. Started not being able to play anything in Netflix, it would open but when I'd go to play something Netflix said there was an issue with the box and to reset it. Tried that multiple times, checked internet connection in the Netflix app and on my computer and that's fine, it's just the box. After resetting over and over trying to fix Netflix I gave up, but now it can't play ANYTHING. Not even any channels live tv or recordings we have saved.
Keep getting this error code when I try to do anything: ERR_PLAYER_P210
This is completely unacceptable, every post I see on here or Reddit or tech forums about the new Telus 4k boxes is awful. Our old non-4k box that I had from 8 years ago worked fine and never had issues with recordings, could extend them, record on multiple channels, search and record, etc.. (if you can't tell we mostly PVR stuff because we're big sports lovers but are too busy so PVR is 1 of our biggest complaints because we use that like 80% of the time we use our tv)
