Forum Discussion
SmugGnat
9 months agoNeighbour
Optik TV Alberta YES TV
I was recently upgraded to the telus digital box and to do this my optik plan had to be updated as well. Ever since that was done I can no longer access yes tv on the telus tv+ app, while on my home network, when I previously had access to it. Yes TV is still part of my plan as it's included as part of the core plan. I seen there were some older posts where other channels had this issue with app/browser so I'm wondering of this is a similar known issue or something else. I couldn't find anything specific to Yes TV. Essentially the app tells me that inlm not on my home network so I can't access the channel, when I am. This is the only channel that this is happening on. This was with the andriod app on multiple devices. Any insight would be appreciated.
2 Replies
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- TELUS_Support
Official Support Team
This has been forwarded off to our dev team for investigation. We'll advise of an update as soon as we have one. Appreciate your patience!
- FuzzyLogic
Community Power User
Not a channel I watch.
I just check it on the IOS app and have the option to record but not view. The icon in the guide has a house with a strikethrough that likely means something but I'm unsure what (not on home network?). None of the other channels in the guide have this icon.