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SmugGnat's avatar
SmugGnat
Neighbour
9 months ago

Optik TV Alberta YES TV

I was recently upgraded to the telus digital box and to do this my optik plan had to be updated as well. Ever since that was done I can no longer access yes tv on the telus tv+ app, while on my home network, when I previously had access to it. Yes TV is still part of my plan as it's included as part of the core plan. I seen there were some older posts where other channels had this issue with app/browser so I'm wondering of this is a similar known issue or something else. I couldn't find anything specific to Yes TV. Essentially the app tells me that inlm not on my home network so I can't access the channel, when I am. This is the only channel that this is happening on. This was with the andriod app on multiple devices. Any insight would be appreciated.

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    This has been forwarded off to our dev team for investigation. We'll advise of an update as soon as we have one. Appreciate your patience!

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User

    Not a channel I watch.

     

    I just check it on the IOS app and have the option to record but not view. The icon in the guide has a house with a strikethrough that likely means something but I'm unsure what (not on home network?). None of the other channels in the guide have this icon.