Forum Discussion
Optik PVR Unable to Series Record Properly
After 2 mo of numerous calls and swapping PVR boxes it appears that the PVR “series record” functions simply don’t work. Telus has apparently given up and stopped following up with the issue. They hav...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi there, we are working on addressing the experience gaps around series recording. We have an update this month to improve the experience around recording news, please stay tuned!
- Hi Kate, Having reviewed this forum I understood that Telus had deployed a “fix” for recording newscasts on a daily basis. However, I just checked my system and it still isn’t recording newcasts. I would like to record BBC news and CBC The National on a daily basis. The Late Show did show up as a recording, but not the newscasts. Please advise when I can expect this to start working. Thank you
- Optik-Kate
Hi tholley con you confirm if you're scheduling recordings via your mobile app or the box?
- A-B
Community Manager
As Optik-Kate mentioned, I'll be sending you a private message to gather some info from you. Look out for it!
- Optik-Kate
Hi tholley, we found additional issues with the series recording feature where scheduled recordings are disappearing after guide refreshes. The team is still investigating and working on a fix, I will update when the fix is released.
That said, I still want to make sure we take a look at your account to ensure it is the same issue. A-B , could you kindly verify the user and I will pass the account along for investigation? Thanks!
- Optik-Kate
tholley If you could let us know if you see the news episodes showing up in the scheduling tab as multiple episodes, it would be helpful. I'd like to narrow down if the problem is that the episodes do not get scheduled, or the episodes are not being recorded when it's scheduled.
- thanks for this information, I look forward to the update !
