Forum Discussion
Optik PVR Unable to Series Record Properly
After 2 mo of numerous calls and swapping PVR boxes it appears that the PVR “series record” functions simply don’t work. Telus has apparently given up and stopped following up with the issue. They hav...
FuzzyLogic
Community Power User
Community Power UserAt least part of the issue is news broadcasts are not considered a 'series'. In other words they don't have episodes and seasons. There are tags used for recording a series and news broadcasts don't have these tags to make that feature work as you are expecting.
I have the older PVR and it has an option to manually record based on date, channel, start and end time. The problem with this is it's a one shot affair. There needs to be a way to do this and have it repeat daily or weekdays. I don't know if this feature is available on the new digital box.
The function to set a manual recording based on date, channel, start and end time is not available on the TelusTv-21T STB.
- Thanks for your comments, but I think there is more to it as follows:
- 6 mo ago, I could use the “series record” function and it worked for daily newscasts - now it doesn’t. That suggests that some sort of a bug has occurred in the system that prevents proper operation. That’s obvious and Telus should fix it ASAP.
- a basic alarm clock can be set “once” to come on at a certain time every day. Who would want an alarm clock that needs to be set 365 times every year (as my PVR does) ? This is 2024 after all.
- who would want an alarm clock that when set to come on daily, instead of coming on once, came in every hour ? That’s how my PVR works if I use the guide method for recording g the news every day.
At present, the functionally of my Telus PVR is dumber than a basic alarm clock, as regards recording daily news or other recurring broadcasts.
If Telus really cared about customer service, they would have their software people fix this ASAP. It likely affects many thousands of homes in the same manner.
Apparently they recognize the problem and have stopped billing me but I’d rather they just fix it.
