Optik PVR Unable to Series Record Properly

After 2 mo of numerous calls and swapping PVR boxes it appears that the PVR “series record” functions simply don’t work. Telus has apparently given up and stopped following up with the issue. They have also stopped billing me, which is nice, but I’d rather just have a system that works. The issue is that I want to record multiple news shows on a daily basis - but only once per show (no duplicates). The “series record” function is supposed to allow me to do that - ie specify only recording the show once per day. However, when I enter and save these series record settings, it deletes the series from scheduled recordings, and nothing gets record. That function is basically inoperable. That leaves me having to record series by “pressing record twice” on the show on the guide (2 red dots appear on the guide). If the show comes on 4 times per day it will record and save al 4 episodes (duplicates) when I only want one episode per day. Why anyone would want 4 copies of the same show is beyond me, but that is how it works. With all of the duplicates getting recorded, it prevents recording of shows I’ve specified since it’s busy recording all the useless duplicates. If the “series record” functions worked as intended, this would not be an issue. With those options you can specify to “only record once per day”. Unfortunately it doesn’t work - or at least no one at Telus support knows how to make it work. Any advice on this would be much appreciated!