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Zman2k2's avatar
Zman2k2
Leader
2 years ago
Solved

Optik DVR problems?!?(maybe)

So I’ve been having some issues with our DVR as of late.  What happens is after you turn it on, after about 20 min. you will get freezing picture/audio, A/V dropouts which come back within 15 seconds, and the dreaded “This channel has been lost” screen, which resolves within 30 seconds.  It all comes back, with no intervention, only to do it again after 5 minutes or so.

 

im asking the group, is there something I can do to resolve this ( I have done reboots, resets )., or am I going to need to be on hold for a while to fix this.  As well, has the Optik system been “sundowned” so that i would be switched to the new system?

 

Appreciate the answers.

  • Zman2k2's avatar
    Zman2k2
    2 years ago

    Well a bunch of time on the line, and errors on Telus’ end after every reboot, it has been determined……. dying PVR.  Not a bad service record, almost 15 years.  I hope it has a happy retirement. 😀

4 Replies

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    2 years ago

    Is the DVR connected by ethernet? Is it going through an ethernet switch by any chance?

    • Zman2k2's avatar
      Zman2k2
      Leader
      2 years ago

      No, not through a switch.  Made that mistake years ago.  It’s is wired directly to the NH20T.

      • Zman2k2's avatar
        Zman2k2
        Leader
        2 years ago

        Well a bunch of time on the line, and errors on Telus’ end after every reboot, it has been determined……. dying PVR.  Not a bad service record, almost 15 years.  I hope it has a happy retirement. 😀

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