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Optic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" ...
Hi All, thank you to everyone's efforts! We implemented a performance toggle that addresses this playback error. If your device encounters this error, it will ask you to go to settings to turn on "playback performance", and after restarting the app, VOD or live should play as expected. Thanks again for everyone's help in resolving this issue.
Please note, this toggle is intended to address specific video playback issues, if video playback already works properly on your device, then there is no need to use this toggle. However, if this toggle doesn't address the specific error you're seeing, you'll be prompted again with a specific error message and error code. Please report the full message and we will continue to work on improving this feature.
I just downloaded the Android version of the app and there is no playback performance toggle in settings. Like the other posters I have a Samsung tablet but with OS v 8.1. The app worked fine until you updated it. I contacted Telus Support via Twitter dm this past December and they said a fix would be deployed but it appears that hasn't happened yet. Very disappointing that functionality was removed for older Android devices. Guess I'm stuck watching TV on my phone.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi tftowner106 we support Android OS 7 above. Google Play store distributes the new update to customers on a schedule. You should be able to see it by next week. you must be on version 2.20.258.005 to see the toggle.
- Thanks, that's good to hear. I'm on version 2.20.256.0. I'll wait until next week for the update.
