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Optic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" ...
Hi All, thank you to everyone's efforts! We implemented a performance toggle that addresses this playback error. If your device encounters this error, it will ask you to go to settings to turn on "playback performance", and after restarting the app, VOD or live should play as expected. Thanks again for everyone's help in resolving this issue.
Please note, this toggle is intended to address specific video playback issues, if video playback already works properly on your device, then there is no need to use this toggle. However, if this toggle doesn't address the specific error you're seeing, you'll be prompted again with a specific error message and error code. Please report the full message and we will continue to work on improving this feature.
Here is the link from Google drive
<bugreport-2023-02-14-07-00-20.zip>
Colin Harris
On Feb 14, 2023, at 7:13 AM, Colin Harris <[email protected]> wrote:
I have no resolve to this issue… I have created a bug report and will send it to you.
To answer the questions in your email…
Galaxy Tab S3
Model SM-T820
Android version 9
Build Number PPR1.180610.011.T820XXU3CTD5
I am on the latest build version available
This occurs on both live and VOD. Every channel I try on the live guide results in the same error Channel 104 (Global TV) was the one I tried this morning but every single channel has the same result. I tried both an episode from a series and a movie on VOD and both result in the same error.
Colin Harris
Optik-Kate
TELUS Team Member
TELUS Team MemberThank you Harrisclh, I've passed this information to our development team and they will review it internally. I will share any feedback as soon as I receive them. Thank you again!
