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Optic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" ...
Hi All, thank you to everyone's efforts! We implemented a performance toggle that addresses this playback error. If your device encounters this error, it will ask you to go to settings to turn on "playback performance", and after restarting the app, VOD or live should play as expected. Thanks again for everyone's help in resolving this issue.
Please note, this toggle is intended to address specific video playback issues, if video playback already works properly on your device, then there is no need to use this toggle. However, if this toggle doesn't address the specific error you're seeing, you'll be prompted again with a specific error message and error code. Please report the full message and we will continue to work on improving this feature.
KHR
TELUS Team Member
TELUS Team Member
Are you attempting to cast/mirror/connect your phones/tablets to another output source or simply watch on your phones/tablets?
As mentioned in another thread, casting, including chromecast, mirroring, Airplay, etc. were not supported on the Optik TV app and continue to not be supported on the TELUS TV+ app; this includes connecting phones/tablets via HDMI. If you were using this functionality prior to the update, I would classify it under 'bank error in your favor'. These limitations are in place due to copyright restrictions from our content providers. We are looking at adding Airplay and Chromecast to the TELUS TV+ app in the future when appropriate copyright protections are available - please stay tuned for updates.
I used to be able to watch optik on my tablet directly off of Telus menu Since update cannot. Samsung tab a ..my phone can watch optik, tablet cannot
- I have put n s ticket with the technical department. They are at least calling me asking me to try different things but none of the things I try work. They called again today. Must be a problem in the app.
Hi Harrisclh,
Susanpeyton (Neighbour) posted a new reply in Optik TV on 01-27-2023 09:51 PM:
Re: Optic TV+ app error Required output protections are not activeI used to be able to watch optik on my tablet directly off of Telus menu Since update cannot. Samsung tab a ..my phone can watch optik, tablet cannot
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