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Optic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" ...
Hi All, thank you to everyone's efforts! We implemented a performance toggle that addresses this playback error. If your device encounters this error, it will ask you to go to settings to turn on "playback performance", and after restarting the app, VOD or live should play as expected. Thanks again for everyone's help in resolving this issue.
Please note, this toggle is intended to address specific video playback issues, if video playback already works properly on your device, then there is no need to use this toggle. However, if this toggle doesn't address the specific error you're seeing, you'll be prompted again with a specific error message and error code. Please report the full message and we will continue to work on improving this feature.
KHR
TELUS Team Member
TELUS Team MemberCan you give some more details about your 'Samsung tablet'? What device exactly, what OS?
You cannot revert to an old version of the app - it will not work.
I have exactly the same problem .since optik update.. I used to be able to watch tvonmy tablet.. now error message .. required output protections are not active.. Samsung tablet galaxy Tab a.. 2016
