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Optic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" ...
Hi All, thank you to everyone's efforts! We implemented a performance toggle that addresses this playback error. If your device encounters this error, it will ask you to go to settings to turn on "playback performance", and after restarting the app, VOD or live should play as expected. Thanks again for everyone's help in resolving this issue.
Please note, this toggle is intended to address specific video playback issues, if video playback already works properly on your device, then there is no need to use this toggle. However, if this toggle doesn't address the specific error you're seeing, you'll be prompted again with a specific error message and error code. Please report the full message and we will continue to work on improving this feature.
Hi @KHR @Dococ @Harrisclh
Here is my Update.
I created Ticket 4321055 on 2Dec. I was told I would get a call back in a couple days. Called Dec 6 and a different Telus person created another Ticket for a "Request to the back office". He promised he would call back in a couple days. Nothing. I called today Dec 15th. There is a note from Dec 8. Try same steps with clearing cache, etc. & reinstalling. If doesn't work I'm to contact Samsung.
I guess I will wait for the next upgrade & keep my fingers crossed I will be able to watch again using the app on my tablet.
All the best,
Sandra
- Arg. Thanks for the update
