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Optic TV+ app error Required output protections are not active
I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" ...
Hi All, thank you to everyone's efforts! We implemented a performance toggle that addresses this playback error. If your device encounters this error, it will ask you to go to settings to turn on "playback performance", and after restarting the app, VOD or live should play as expected. Thanks again for everyone's help in resolving this issue.
Please note, this toggle is intended to address specific video playback issues, if video playback already works properly on your device, then there is no need to use this toggle. However, if this toggle doesn't address the specific error you're seeing, you'll be prompted again with a specific error message and error code. Please report the full message and we will continue to work on improving this feature.
Harrisch,
I'll let you know what Telus says when they call me back. I wrote down your model.
Sandra
Thank you Sandra
Colin
Sent from Samsung tablet
KHRTELUS Team Member
Are you attempting to cast/mirror/connect your phones/tablets to another output source or simply watch on your phones/tablets?
As mentioned in another thread, casting, including chromecast, mirroring, Airplay, etc. were not supported on the Optik TV app and continue to not be supported on the TELUS TV+ app; this includes connecting phones/tablets via HDMI. If you were using this functionality prior to the update, I would classify it under 'bank error in your favor'. These limitations are in place due to copyright restrictions from our content providers. We are looking at adding Airplay and Chromecast to the TELUS TV+ app in the future when appropriate copyright protections are available - please stay tuned for updates.
- I used to be able to watch optik on my tablet directly off of Telus menu Since update cannot. Samsung tab a ..my phone can watch optik, tablet cannot
- I have put n s ticket with the technical department. They are at least calling me asking me to try different things but none of the things I try work. They called again today. Must be a problem in the app.
Hi Harrisclh,
Susanpeyton (Neighbour) posted a new reply in Optik TV on 01-27-2023 09:51 PM:
Re: Optic TV+ app error Required output protections are not activeI used to be able to watch optik on my tablet directly off of Telus menu Since update cannot. Samsung tab a ..my phone can watch optik, tablet cannot
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- Trying to watch tv from Telus guide on my Samsung tablet
- Further to the above comment, never have I heard of or encountered such an issue or explanation. None of my other apps turn off as soon as an external video cable is plugged in. I’m already paying for everything so why should they care if I view it on my tablet or tv?
- KHR
Hi Chester14
These restrictions are in place to prevent account sharing and piracy. A lot of other streaming services (Netflix, Prime, etc.) own the content rights and can decide themselves what protections are in place to reduce piracy. I'm not sure which other apps you use, but content rights, content licensing and digital rights management (DRM) vary from app to app and content provider to content provider. In Canada, a good amount of content rights are owned by Rogers (think Sportsnet), Bell (Crave, CTV, etc.) and Corus (Global). TELUS has agreements in place with these providers in order to provide access to customers, but must abide by the content providers individual (and varied) requirements. One such requirement is appropriate DRM adherence while casting or using adapter cables. The TELUS TV+ app will not allow casting until a satisfactory solution has been developed - please stay tuned. As mentioned above, it was never meant to work on the Optik TV app, so you may have discovered a loophole defect.
