RyDawg's profile

Advisor

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41 Messages

Closed

Old Optik TV vs New - Which is better?

So my grandpa is currently with Shaw and is paying a very ridiculous price for TV + internet with them, so I am shopping for some better plans for them. So far Telus has a better price plus he already has home phone and mobility with them, so I was thinking of getting him to switch over. The big issue is wether or not the new Optik TV system is worth it. Should we just go for the new system or instead ask if Telus can instead instal the old Optik TV system? Cause Ive been hearing problems with the new system such as worse picture quality and other issues, and unfortunately no one else in the family currently has the new system to try out for ourselves. Plus my grandparents mostly watch and record live TV and I doubt they watch streaming services that much, so the lack of streaming apps on the old system shouldn't be too much of an issue for them. 

Advocate

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72 Messages

Did she fill up the 200hrs storage easily within 45 days after the installation and does she archive programs beyond 45 days?

Leader

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156 Messages

Im not sure if you mean me, but no. She never recorded anything. She has dementia, and is just a channel surfer. She had Telus for 20 years before moving into a care home. The care home only has Shaw service. It’s been over a year, and she still has trouble navigating.

As an example, with Telus, I set the box so she could just push the “up” button and it would cycle back to the bottom of the channel list to go up again. With Shaw, she runs into the 200s and just keeps going, not knowing any better. I have to talk her through getting back to channel 2 every couple days.

Just Moved In

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8.5K Messages

Will the Care Home allow other TV service suppliers? Many don’t!

 

Leader

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156 Messages

Checked into months ago.  No they don’t.  The bill is $55/month for TV, which seems high.  What I was told was the phone jack is single pair, and they’d have to open up the wall to make the Optik T3200 work.  Don’t you need a bonded pair for Optik?

Neighbour

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1 Message

Hi! We have moved to a new area in the last month and have switched to the new system. We’ve had nothing but issues. Sometimes we turn tv on and says no signal. Requires multiple tries. The Home Screen is not intuitive at all and requires many back clicks to clear the screen of menus. PVR is absolutely unreliable-error messages, shows don’t record at all. I would go back to old version in a minute.

Organizer

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30 Messages

Be careful. As others have said;

Be aware of the "package model" if there are specific channels @ Shaw that you want in TELUS make sure you add all the right bundles.  IF just basic TV then no problem, but adding all the premium channels may result in adding multiple bundles to bring up the price. 

 

IMHO - the "box" and user interface is definitely NOT senior friendly... -yet..
The Telus system is totally different, the remote, the buttons, the guide, the channel numbers, the on screen guides, everything is new and different! I personally would NEVER put this in front of my 90 year old dad, he could never handle the transition.

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