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TinaMarie's avatar
TinaMarie
Neighbour
10 months ago
Solved

No volume on show I'm watching on Hayu

Why is there no volume on only one show I'm watching on Hayu? I was watching an episode, put it on pause. Came back and hit play, no sound. I went back and tried starting the episode again. No luck. Tried putting on a different show, it had volume. Tried watching through my Fire, same problem. This is bizarre!

  • TELUS_Support's avatar
    TELUS_Support
    10 months ago

    Hi there! That does sound unusual. Here are some steps to try and resolve this issue:

    1. Restart the App: Close the Hayu app completely and reopen it.
    2. Clear Cache: If you're using a streaming device like Fire Stick, try clearing the app's cache in the settings.
    3. Check Audio Settings: Ensure that your device's audio settings are correct and not muted or set to a specific audio format (like surround sound).
    4. Test on a Different Device: If possible, try watching the same episode on another device, such as your phone or computer.
    5. Update the App: Ensure your Hayu app is up to date with the latest version.

    If none of these steps work, it may be a specific issue with that episode. You can contact Hayu's support team to report the problem and check for updates on the episode's availability. 

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    Hi there! That does sound unusual. Here are some steps to try and resolve this issue:

    1. Restart the App: Close the Hayu app completely and reopen it.
    2. Clear Cache: If you're using a streaming device like Fire Stick, try clearing the app's cache in the settings.
    3. Check Audio Settings: Ensure that your device's audio settings are correct and not muted or set to a specific audio format (like surround sound).
    4. Test on a Different Device: If possible, try watching the same episode on another device, such as your phone or computer.
    5. Update the App: Ensure your Hayu app is up to date with the latest version.

    If none of these steps work, it may be a specific issue with that episode. You can contact Hayu's support team to report the problem and check for updates on the episode's availability. 

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