Forum Discussion

Jordan83's avatar
Jordan83
Friendly Neighbour
2 years ago

New Telus optik android box issue with changing inputs

I programmed my TV on the new remote but when i click input the menu for inputs comes up but i cant toggle between them...the buttons on the remote revert back to controlling the box itself

3 Replies

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi Jordan83 

     

    If you keep pressing the input button on the telus remote rather than left/right on the D-Pad, it should cycle through the different inputs.

    • Jordan83's avatar
      Jordan83
      Friendly Neighbour
      2 years ago

      This just opens and closes the input list. Not sure it matters anyways , It’s not like the remote can control the tv menu, seems like it can just turn the tv on and off 

      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        2 years ago

        In general, the remote is not a universal remote that can fully control any TV. It is only meant to be able to power on/off, control volume/mute and switch inputs. If it's not switching inputs correctly, it might not be fully paired to the TV. You could try unpairing and re-pairing (instructions at https://www.telus.com/en/support/article/telus-tv-digital-box-remote)

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