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Digitalone's avatar
Digitalone
Organizer
2 years ago

New Telus atV+ volume issues

I recently upgraded all my boxes to the new Telus TV+ boxes and am having a really weird issue with the volume through my Yamaha 4K amp. The connections have not changed from the old boxes and I get sound it’s just really low to start with when I turn on everything.

The really weird part is that I’ve figured out how to get it to output correctly by going to the home page, scrolling to recordings and then returning to the guide. Sometimes it will increase the volume just scrolling through the guide and picking a different show.

With the old box I used to have the volume db at around 35 now I have to start at 22db for the same level until it clicks in louder after fiddling around.

Any ideas or is this a known problem.

6 Replies

  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi Digitalone I haven't heard this one before, but I know there may be variation in volume between shows on different channels and even between content and advertisement.  I can pass this along to our development team, but we might need more information, such as your user info and a video. 

    • Digitalone's avatar
      Digitalone
      Organizer
      2 years ago
      More than happy to video the glitch and get it to whoever just let me know. You can DM me.

      Dave
      • Digitalone's avatar
        Digitalone
        Organizer
        2 years ago

        Another thing I noticed is that the sound comes through as Dolby Digital+. New audio codec or feed from the old boxes. Also there is nowhere in the TV Box to change to a different output like Stereo or even Mono to test.

        I know it’s not the amp as I have tested that by switching decoders, inputs and have run it through the tech diagnostics routine with no errors.

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