New Telus Tv+ pauses automatically since update

A few thoughts/suggestions:

1. Do you have HDMI-CEC enabled for the TV manufacturer's remote? If so, it could be that there are 2 remotes trying to control the TELUS TV Digital Box (maybe it's stuck in a couch cushion, maybe it had a sticky drink spilled and there's a button stuck?).

2. Is your remote (and only your remote) connected via bluetooth and on the latest firmware? You can check this at Settings --> Device Settings --> Remotes & Accessories. You should see TELUS Remote as Connected (if not, press the 7 and 9 buttons simultaneously for 3 seconds to pair). Once connected, you can also check if there's a firmware update.

3. Are there any firmware updates available for the box? You can check at Settings --> Device settings --> Device Preferences --> About --> System Update. You may need to reboot the box for the update to take effect.

Finally, if none of these solve your problem, I'd recommend a factory reset as a last resort. This will wipe out any 3rd party usernames and logins you may have saved, but won't affect recordings, profiles, PINs, favourites or watch history since these are stored at account-level.