Netflix activated on telus site but won’t work

This is the second time I’ve signed up for Netflix as part of my package but it won’t work.

Signed up end of august. Received the emails to pair. When I click the link it says activated.

My telus account shows Netflix is activated.

But when I sign into Netflix it says no account and try to get me to buy one. Same email address for everything.

I’ve tried talking to telus who says it’s a Netflix issue. And I’ve talked to Netflix multiple times who say I don’t have a subscription even with screen shots of my account and the emails I received.

Is there anything else I can do or should I just cancel it and forget it?

Previously I had a Netflix account with my mom and I was able to login and use it no problem.