Forum Discussion

RD4's avatar
RD4
Friendly Neighbour
12 months ago

Needing to Restart of Re-Boot TelusTV-21T Daily

Hi, I recently switch over to the new TELUS TV+ using the TelusTV-21T android boxes.  Almost every time I turn on the TV and box, I get a TELUS TV+ screen that just continue to spin.  If I unplug the...
RD4's avatar
RD4
Friendly Neighbour
12 months ago

Thanks.  Yes, the box is wireless.  The router and boxes are part of a new set up so everything is on the factory default settings (I would assume).  I am not sure what to adjust as the wi-fi works fine for other devices.

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
12 months ago

Possibly turn off the Optik box, restart your router, and then start the Optik box.

  • RD4's avatar
    RD4
    Friendly Neighbour
    12 months ago

    Thanks.  Yes, I have tried that, and still the same issue.  Yesterday it even lost connection while I was watching a show.  I'm starting to wonder if it might be the router/modem.  It looks to be the same model of router/modem I had from a few years ago where as the Telus Optik boxes are the new style.  Does Telus have a newer better router/modem than the T3200M?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      12 months ago

      Hi RD4 - we can take a look at your situation if you could send us a private message

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