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braffle's avatar
braffle
Neighbour
9 months ago
Solved

Need to return Telus equipment

I have so much unnecessary and outdated Telus gear, and Telus said they would send a return box so I could return the old gear and instead they sent me a new digital box in a tiny box not big enough to ship back all my equipment. How am I supposed to ship back all their gear. Do they expect me to go buy a box to ship with? Or do I have to spend another three hours on the phone with them to get them to sort this out?

  • You can put the devices into any box that will fit them all so the next time you come across a box, instead of breaking it down for recycling, you can use it to ship the devices back in.

    As for the return process, here's an article on the return process: Return Your TELUS Equipment in 3 Easy Steps

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  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    You can put the devices into any box that will fit them all so the next time you come across a box, instead of breaking it down for recycling, you can use it to ship the devices back in.

    As for the return process, here's an article on the return process: Return Your TELUS Equipment in 3 Easy Steps