Forum Discussion

rdwinslow's avatar
rdwinslow
Neighbour
2 years ago

NBA League Pass, et al.

Trying to resubscribe to NBA League Pass for the upcoming Season.  I go to the TelusTV+ box and try to subscribe and it tells me I have to go to Telus.com/NBA.  OK, I do that and that page tells me t...
rdwinslow's avatar
rdwinslow
Neighbour
2 years ago

I would use the settings menu to restart it, if I could get there.  The system is FROZEN and won't accept inputs from the remote.  How does one use the menu when the menus don't work?  Oh, and maybe you update the webpage and the TV screen to say that?  "If you are on the new TelusTV+ box, please contact a customer service representative to add this service"  Something like that.

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Thanks for the detail - if you can get your box up and running after unplugging it and plugging it back in, I'd suggest a reboot at this point. If it's completely frozen, a tech support agent can remotely reboot it or worst case remotely factory reset it.

 

telus.com/NBA has been updated with a phone number that you can call to add League Pass

  • rdwinslow's avatar
    rdwinslow
    Neighbour
    2 years ago

    Thanks, that's something for the folks in the future.  Hopefully the software will catch up to at least the functionality of the older system soon.  Any idea when the firmware on the remotes might work for both a TV and an audio system at the same time?

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