Forum Discussion
NBA League Pass, et al.
Trying to resubscribe to NBA League Pass for the upcoming Season. I go to the TelusTV+ box and try to subscribe and it tells me I have to go to Telus.com/NBA. OK, I do that and that page tells me t...
KHR
TELUS Team Member
TELUS Team MemberHi rdwinslow
Are you referring to the below image for NBA League Pass? Unfortunately, the channel data is shared between the legacy Optik TV system and the new Optik TV system and you cannot (yet) add channels through the new Set-top box, while you can on the legacy Optik TV system. Apologies for the confusion. The telus.com/NBA site is meant to provide "more info" about the subscription. You'll need to chat/speak with an agent to add NBA League Pass. I'd recommend using the chat feature at telus.com to avoid any call wait times.
Thanks for the suggestion on sports team recording - this is a feature the team is working on.
If you're experiencing crashes, i'd recommend a reboot from the settings menu rather than just turning off/on and/or unplugging/plugging back in.
I would use the settings menu to restart it, if I could get there. The system is FROZEN and won't accept inputs from the remote. How does one use the menu when the menus don't work? Oh, and maybe you update the webpage and the TV screen to say that? "If you are on the new TelusTV+ box, please contact a customer service representative to add this service" Something like that.
- KHR
Thanks for the detail - if you can get your box up and running after unplugging it and plugging it back in, I'd suggest a reboot at this point. If it's completely frozen, a tech support agent can remotely reboot it or worst case remotely factory reset it.
telus.com/NBA has been updated with a phone number that you can call to add League Pass
Thanks, that's something for the folks in the future. Hopefully the software will catch up to at least the functionality of the older system soon. Any idea when the firmware on the remotes might work for both a TV and an audio system at the same time?
