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Shanko's avatar
Shanko
Neighbour
2 years ago

My Telus Optic TV not showing my TV Package

When I log into my telus account and go into Optic TV it doesnt show my channels. tells me to call support number.  Tech Services said it was due to me using Microsoft Edge and i should use Chrome.  I used Chrome and all was good for the first time i logged in. Now when i log in it is doing the same thing again and i cant see my TV Packages.  Has anyone else seen this issue?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Here are a few steps you can try:

    1. Clear Cache and Cookies: Sometimes cached data can interfere with how websites load. Try clearing the cache and cookies in Chrome.
    2. Disable Extensions: Browser extensions can sometimes interfere with website functionality. Try disabling any extensions, especially ad blockers or script blockers.
    3. Use Incognito Mode: Logging in via Chrome’s incognito mode can bypass any caching or extension issues to see if the problem persists.
    4. Try Another Browser: While Chrome is recommended, you could also try Firefox to see if the issue is specific to Chrome.
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