Forum Discussion
My Favorite Channels and Recording Settings?
With respect to Optik TV+ 21T boxes, the persistent issues with My Favorites and Recording Settings/Options are in their 2nd year.
Is it asking too much:
- Telus, if you are reading this, are there any resolutions in the works?
- If so, any updates or ETA?
- Is cable TV still part of your mission?
Last I checked it's still a line item on my monthly Home/Internet Services bill.
Cable TV appears to have taken a back seat, or perhaps not even seated next, to Streaming and OnDemand services.
Not looking for Amazon Fire Stick just a Telus Glow Stick would suffice for now.
A non-complicated, unencumbered TV viewing experience is not a lot to ask; considering, we are committed to 2yr plans for just that!
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TELUS_SupportOfficial Support Team
Our team is aware of both issues (both have been flagged to our dev team from users here in the community as well). No updates to share as of right now, but we'll advise when we hear back.
That type of canned, boilerplate Telus Support response is not aging well.
I'll take it up with Loyalty/Retention and request a monthly credit for the 7-Theme Pack portion of the bill. Only paying for the Crave and Netflix premium portions would be fair and reasonable until these "TV-" issues are resolved.
- TELUS_Support
Sounds like a plan. Let us know if you have any other questions and we'll be here.
well worded request. Thanks for reminding me that I have not had any complaints on the internet connection or any of the apps operating poorly. Yes it is just the "cable" TV as you call it. Specifically the TelusTV-21T box.
