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Multiple TVs result in "lost internet connection" error
Telus Fibre with Optik TV. We have 3 of the newer digital boxes. All connected to a TM3200M 5G WiFi signal. Speed test looks good, 250Mb/s up and down. One TV on an HD channel is no problem. 2 s...
The Telus tech replaced our T3200M with a separate ethernet router/switch + a cylindrical WiFi radio that supports WiFi 6 (802.11ax). I don't know the model names/numbers but he said it was all the latest stuff. Now I get low pings on WiFi, max speedtests up to my plan limit (250mbps symmetrical), and all 3 TVs working simultaneously on HD. So that was the ultimate solution in this case.
Enabling WMM on the T3200M also worked but that adds an additional 15ms to the 5Ghz WiFi ping times. The tech said that our T3200M should have had newer firmware than v31.164L.22, which it got back in Aug 2020. So perhaps forcing an update to the latest firmware might have helped.The newer hardware doesn't have any WMM settings to deal with to get all 3 TVs working and doesn't increase ping times like the T3200M does when you enable WMM, so that appears to be the best solution in my case.
One other thing. Putting a TV on the 2.4Ghz Wifi with the other two on 5Ghz seems to help but it's still glitchy.
FuzzyLogic
Community Power User
Community Power UserCan any of the devices be switched to a wired connection?
Possibly you need a Boost Wi-fi 6 to supplement your T3200M.
Wired connections are not possible. Telus phone support had me do a bunch of stuff. They said they are seeing high packet loss pinging the fibre box, so they are sending a tech out. We did manage to get all 3 TVs working by factory resetting the T3200M router. I had smart steering disabled and only connected to 5Ghz WiFi. A reset enabled that which I think is what has improved it. However, with apparent packet loss, it is probably just doing a better job of masking the root cause. All 3 TVs should work just as well if not better connected to a 5Ghz only WiFi signal as they would with smart steering, which is a feature that automatically switches the connection between 5Ghz and 2.4Ghz depending on signal strength. All TVs were getting strong signals from both so it's not a signal strength issue either.
- A-B
Community Manager
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