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Solved
Missing PVR shows of scheduled series recordings
Hey Neighbours, I upgraded to the new Evolution boxes two months ago and entered my old series recordings. Some are Last Week Tonight with John Oliver, Power & Politics with David Cochrane, FBI, ...
Hi dadlife
I've set a few recordings to test out what you describe, and notice that an upcoming episode of power and politics was missing from my scheduled recording. I've reached out to our recordings development team and there is a known issue with some series missing episodes. They have a fix planned in an upcoming release. For now, the workaround would be to record individual episodes, leverage the restart functionality (starting a program over that aired up to 30 hours in the past), or watching On Demand where available.
It's worth noting that replacement equipment will NOT solve the problem. Cloud recording issues are not dependent on the set-top box.
El-Eric
Community Manager
Community ManagerHi dadlife I wonder if the issue would be fixed by replacing the TV box. have you spoken to our tech support team about your issue and see if a replacement can be issued?
Edit: As mentioned below, changing out the box will not fix the issue. I want my original comment to remain up as I like being transparent and learning from my mistakes.
KHR
TELUS Team Member
TELUS Team MemberHi dadlife
I've set a few recordings to test out what you describe, and notice that an upcoming episode of power and politics was missing from my scheduled recording. I've reached out to our recordings development team and there is a known issue with some series missing episodes. They have a fix planned in an upcoming release. For now, the workaround would be to record individual episodes, leverage the restart functionality (starting a program over that aired up to 30 hours in the past), or watching On Demand where available.
It's worth noting that replacement equipment will NOT solve the problem. Cloud recording issues are not dependent on the set-top box.
