Forum Discussion

AC2's avatar
AC2
Neighbour
2 years ago

Log in failure, missing auth code/state

hi,
i bouth the telus tv+ but i cannot log in my account on my app tv 4k in the telus tv+ app. it say (connection error, missing authcode/state) i am in the region of montreal. normaly telus are not in this region for residential tv and internet. But i added it to my smartphone subscription with 10$/month deal. (netflix, apple tv+, discovery, telus tv+)
I cannot log in.

8 Replies

Replies have been turned off for this discussion
  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Hi AC2 

     

    It sounds like you subscribed to Stream+. Stream+ does not include access to the TELUS TV+ app, which is for Optik TV and Pik TV subscribers, Stream+ includes a selection of TELUS content available on a web browser at telustvplus.telus.com

    • AC2's avatar
      AC2
      Neighbour
      2 years ago
      yes i have stream+ and it say that telus tv+ is included in the bundle.
      • dru's avatar
        dru
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Here's more info on what's included with Stream+. TELUS TV+ access alludes to exclusive content such as TELUS originals, TELUS Presents and STORYHIVE but does not include live TV channels.

Related Content